Refund Policy

Last updated: 27-07-2026

At Rudraksha Raksha, a bead is never just a product. It is something you hold in prayer, wear close to you, and keep for years. So we want you to feel completely at ease when you buy from us. This page sets out, in simple words, when an item can be returned or exchanged, how a refund reaches you, and how to cancel an order. It is framed in keeping with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

The genuineness we stand behind

We deal only in genuine, natural Rudraksha, gathered from Nepal and Indonesia and chosen bead by bead. We do not sell moulded, polished or artificially altered beads, and we never will. If you ever have a sincere doubt that an item you received is not a genuine, natural Rudraksha, write to us within 7 days of delivery with your order number, your opening video and clear photographs. We will look into it with you honestly, and where an item is found not to be genuine, you may choose a full refund, a replacement or an exchange.

Please remember that natural surface marks, small differences in colour, size and weight, and the way the mukhi lines run are the signs of a real Rudraksha, not faults.

The window to raise a request

You have 7 days from the day your order is delivered to raise a return, exchange or refund. Once this window has passed, we are unable to accept the request, so please reach out to us promptly.

When we accept a return or exchange

Because each Rudraksha is a natural item, and because sacred beads are easy to swap once they leave our hands, we accept returns and exchanges only in these situations:

• The item reached you damaged in transit, or
• You received the wrong item, different from what you ordered, or
• The item is materially not as described on its product page.

What we will need from you

• A request within 7 days of delivery.
• The item unused and in original condition, with its box and any inserts intact. Any tampering with the item or its packaging is enough for us to decline the request.
• A continuous, unedited opening video. This is essential. Without it we cannot fairly judge the item’s condition and cannot take the request forward.

When a return does not apply

• A change of mind after the item has been worn or used, or simply no longer wanting it once it has been dispatched.
• Natural variation in colour, size, grain, weight or the pattern of mukhi lines. Real Rudraksha differs from bead to bead, and screens and lighting add further small differences.
• Minor packaging marks that do not affect the item itself.
• An expectation of a particular spiritual or astrological result. Please see the closing note on the nature of what we sell.

Items we handle case by case

Some items cannot be returned for a change of mind, though your rights under law are never taken away. These are either prepared specially for you, or are especially easy to swap with a counterfeit once used:

• Customised or made-to-order malas, kavach and threaded pieces.
• Energised or abhimantrit items prepared for you on request.
• Beads, malas and bracelets that have been worn.
• Gift cards, and items bought on sale or at a discount.

Even for these, if the item arrives damaged, wrong or not as described, or is found not to be genuine, everything set out above still applies. If you are unsure whether a particular item can be returned, please check its product page or ask us before you buy.

Why we ask for an opening video

An unedited video of the sealed parcel being opened lets us verify the item’s exact condition on arrival, and protects both of us against a genuine item being swapped for a lesser one. Please film it in a single take that shows the shipping label, the unopened box, and the item being lifted out.

How to start a return or report a problem

• Keep everything as received. Do not discard the box, filler or inserts.
• Gather your proof. Your opening video and clear photographs of the issue, within 7 days of delivery.
• Write to us. Email [connect@rudraksharaksha.com] or message us on WhatsApp at +91 8510007791 with your order number and the proof.
• We take it from there. We review, respond, and arrange a replacement of the same item where available, or a refund. Returned items must reach us in original condition.

How your refund is made, and when

Once a returned item reaches us and has been checked, we email you to confirm receipt and to tell you whether the refund is approved. Every approved refund goes back to your original payment method. This is required by law and protects both sides against money going astray. After approval:

• Prepaid by card, UPI or net banking: 5 to 7 working days.
• Cash on Delivery: to a bank account you provide, with the name matching the order, in 10 to 12 working days.
• International orders: up to 40 to 45 days.

Bank processing and public holidays may add a little time. For high-value Cash on Delivery orders above Rs 2,00,000, we may ask for PAN or bank details so the refund reaches the correct, original recipient, as the law requires.

Who bears the return shipping

• If the fault is ours (damaged, wrong or not as described), we help with the return and you are not left out of pocket.
• For other approved returns, the return courier is borne by you, and any shipping or taxes already paid are not refundable. We do not arrange pickup in these cases.

Please do not post anything back before we confirm the return, as unconfirmed parcels cannot be traced.

Cancelling an order

Before dispatch, free of charge. Message us on WhatsApp at +91 8510007791 as soon as you can, and the amount returns to your original payment source.

After dispatch, the order is handled under the return conditions above.
Customised or energised items: once preparation has begun, any cost already incurred is non-refundable and is deducted from the amount paid, with the balance refunded.

Orders shipped outside India

• For a genuine delivery issue on an international order, we refund to the original payment method within 40 to 45 days.
• Any customs duties, import taxes or local charges are borne by you, as they are set by the destination country.
• If an international parcel is refused or cancelled after dispatch, you bear the duties of returning it, and the refund follows once the items reach us, less any such fees.
• When sending a return from outside India, you are responsible for declaring the correct particulars for customs.

Gifts

If an item was bought as a gift and shipped directly to you, an approved return is settled as a gift credit for its value once the item reaches us. If the order was not marked as a gift, the refund goes to the original buyer only, since refunds can be made solely to the original source of payment.

If your refund is delayed

• Re-check your bank or card statement first.
• Contact your bank or card company, as posting a refund can take extra time at their end.
• If it is still missing, write to us at [connect@rudraksharaksha.com] and we will help trace it.

Raising a concern with us

We try to settle every concern quickly and warmly. WhatsApp is the fastest way to reach us at +91 8510007791, or email [connect@rudraksharaksha.com]. Our team is available Monday to Saturday, 10:00 am to 7:00 pm IST.

If you are not satisfied with how a return, refund or complaint was handled, you may escalate it to our Grievance Officer at [connect@rudraksharaksha.com]. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days, and in any case within the time set by law.

A word on what we sell

Rudraksha beads, malas, kavach and related items are offered on the basis of traditional Vedic belief and devotional practice. They are not a substitute for professional medical, legal, financial or psychological advice, and we make no claim that any item will diagnose, treat, cure or prevent any condition, or guarantee any particular outcome. Individual experiences vary. This policy concerns the quality, genuineness and delivery of the item, not spiritual results.

Seller details

This store is owned and operated by Rudraksha Raksha Private Limited.

CIN: U46909UW2026PTC253084

Registered Office:

201, JOP Plaza, Noida Sector 18
Uttar Pradesh, 201301, India

Returns are handled at:

201, JOP Plaza, Noida Sector 18
Uttar Pradesh, 201301, India.

Nothing in this policy limits any right available to you as a consumer under the Consumer Protection Act, 2019. Where a term here is kinder to you than the law requires, the kinder term applies.